Customer Support Specialist

Do you want to help create truly excellent customer experiences? Are you passionate about service and have a problem-solving mindset? Then we may have the right role for you! Nordic Travel Clearing is a centralized payment solution that ensures payment, collects, checks, and streamlines all costs associated with business travel – in one flow. This gives companies more time to focus on important tasks instead of administering their travel. We are now seeking a Customer Support Specialist who wants to be an important part of our team and continue building a customer service with pride, warmth, and quality. Role Overview In this role, you will be a central point of contact for our customers and partners, including travel agencies, hotels, banks, and credit providers. You will work in our case management system, help resolve various issues and tasks related to the payment process, and contribute to creating a smooth and secure experience for our users. You will work closely with colleagues in support, onboarding, product, and development, and are a crucial piece of how we develop working methods, routines, and customer experience over time. Primary Responsibilities • Handle customer and partner inquiries via email, chat, and phone • Manage process-supporting activities to ensure possible and correct payment • Troubleshoot and correct as needed • Work with invoice-related issues • Collaborate with internal expert functions to ensure quick feedback and high quality • Contribute improvement suggestions for processes, routines, and customer communication • Evaluate and test new features We believe you have: • Experience in customer support in a professional environment • Strong communication skills – you are clear, calm, and solution-oriented • An analytical side – you enjoy understanding how things connect • Comfort working systematically and prioritizing when multiple tasks are ongoing • Ability to see the customer's holistic perspective and create a personal approach • Excellent ability to communicate in English, both verbally and in writing Meritorious (not required) • Experience in the travel industry / business travel / travel management • Experience with payment solutions, invoice flows, or financial administration • Worked in case management systems (e.g., LiveAgent, Zendesk, or similar) As a person, you'll thrive with us if you: • Enjoy an environment with pace, collaboration, and responsibility • Are solution-focused and driven by helping customers • Want to build, develop, and improve • See the value of a team that supports, encourages, and learns from each other • Believe that a laugh in the corridor and a good power coffee make a difference We offer you: • A growing company where every person is important to the whole • Colleagues with expertise, warmth, and willingness to help each other • Opportunity to influence work methods, processes, and customer experience • Secure employment conditions and hybrid work • We care about your well-being. You can make health visits during work hours, receive medication compensation, exercise during work time, and receive wellness benefits. Does this sound like something for you? Please send your application with CV and a few lines about why this role feels right for you. We will conduct interviews on an ongoing basis. Welcome to Nordic Travel Clearing, where we work with efficiency, order, and genuine care in every customer contact.