The Time of Drone Technology is Now! As one of Sweden's leading actors in drone technology, we help companies, authorities, and organizations elevate their operations, literally. We are now seeking a technically curious Customer Support Coordinator for our growth journey - could this be something for you? Scroll down!
About the Role
As a Customer Support Coordinator, you will become an important part of Swedron's heart - our back office where service, technology, and structure meet every day. You will work in rotation with incoming calls, emails, and chat from both corporate customers and private individuals. One moment you'll receive an order or create a quote, the next you'll follow up on a case or help someone find the right products. Customers vary, from large industrial companies and authorities to tech-interested private individuals - and so do the questions. You'll seek out information, use Google as your best colleague, and contact suppliers when needed. At the same time, you'll keep the internal flow together: orders, deliveries, and collaboration with sales, inventory, and finance.
This is a role for someone who likes structure but also appreciates variation. Patience, prioritization skills, and customer focus are central - we always put the customer first. No case is too big or too small, and with humility, lack of prestige, and care, you'll ensure that every customer receives a quick, clear, and personal experience.
You will, among other things:
• Receive incoming calls, emails, and chat to support our customers
• Receive orders directly by phone or email and register them in our business system
• Create quotes for customers who request them, and for larger deals, forward to the sales team
• Manage the order flow from start to invoicing: place purchases with distributors, follow up on deliveries, and invoice completed orders
• Troubleshoot support cases and find solutions independently by reading up, googling, or contacting suppliers
• Help both corporate customers and private individuals, often with varying technical levels and needs
• Receive customers on-site, for example, when they drop off a service case or for a brief product meeting
• Contribute to improving our routines and working methods as we grow
We're looking for someone who...
… is curious about both people and technology and enjoys days with variation. Self-leadership is natural for you; you see what needs to be done, take action, and make things happen. When something doesn't go as planned, you roll up your sleeves, find the answer, and find a way forward with patience, curiosity, and commitment. Structure is your strength, but you also know that reality rarely follows a checklist. Therefore, you're flexible enough to prioritize when something is urgent and wise enough to pause when needed.
The customer is always at the center. For you, service isn't just about responding quickly, but about being clear, reliable, and creating that secure feeling that everything is under control. You thrive best when collaborating with others, sharing knowledge, and supporting colleagues, because you know things flow best when everyone helps each other.
Requirements:
• Have a year of experience in support, administration, or customer service
• Have a technical interest and curiosity
• Are meticulous, stress-resistant, and able to prioritize
• Technical high school education is meritorious
• Good skills in Swedish and English, both spoken and written
About Swedron
Since its start in 2018, we as an e-commerce company have helped our customers - private individuals, companies, and authorities - explore and benefit from drone technology possibilities - from inspections and measurements to security solutions and autonomous systems. We offer comprehensive solutions covering sales, leasing, training, support, and service of drone systems.
Our customers are nationwide and include the Police Authority, Vattenfall, Swedavia, nuclear power plants, 140 municipalities, and more. With good growth and close collaboration with world-leading manufacturers like DJI, we continue to be at the forefront of industry development. At Swedron, the organization is flat and unpretentious; we believe in collaboration, openness, and always delivering what we promise. We are currently a competent team of 8 people driven by technology, curiosity, and always wanting to give our customers the very best.
START: According to agreement
LOCATION: Västra Frölunda, on-site at Swedron's office
SCOPE: Full-time
SALARY: Fixed salary
CONTACT: Senior Recruiter Mikaela Ehk
[email protected] (for questions about the position, not applications)
APPLICATION DEADLINE: Selection is ongoing
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