At Allevi, we are driven by a clear ambition: to simplify the workday for both caregivers and recipients of care. With a focus on people, we develop technology that truly makes a difference—solutions that support needs, create security, and free up time for what matters most. Our products have a unique history and are built on deep industry expertise. We have firsthand experience in running care operations, which gives us invaluable insight into our customers' everyday lives and challenges. This makes us a natural partner and a player that contributes to real change. Together with our customers, we create something important—we give time back to care.
Make a difference for those who make a difference
About the Role
Do you want to help others succeed and create real value in care through smart digital solutions? As a Customer Success Specialist at Allevi, you will play a central role in strengthening customer relationships, supporting system implementations, and ensuring our solutions are used effectively. Do you have experience with complex implementations—larger clients or more complex organizations? This can be highly beneficial in this role where you will educate and onboard many user roles. You will work closely with our customers in the care sector and make a direct impact—every day. The position can be based in our offices in Gothenburg or Jönköping. We collaborate closely across regions and will adjust the location based on the right candidate.
Responsibilities
In the role of Customer Success Specialist, you will be responsible for the entire customer journey—from the first contact after the signed agreement to long-term follow-up:
• Lead onboarding processes and be the primary contact for the customer.
• Plan and conduct training sessions, both in-person and digitally.
• Ensure that our systems are used correctly and provide value in the customer's daily operations.
• Provide guidance, answer questions, and assist with basic configuration.
• Follow up on customer satisfaction and identify risks or development needs.
• Collaborate with the sales team on upselling and expansion.
• Handle simpler support cases and assist during peak workloads.
• Develop training materials and work closely with the product team on improvements.
Who You Are
To succeed in this role, we see that you are an educational, confident, and solution-oriented person who enjoys building relationships and driving processes forward. You are used to working independently but are also curious about collaborating across team boundaries. We are looking for someone who has:
• Post-secondary education or vocational training in a relevant field.
• Experience in Customer Success, onboarding, or Account Management—preferably within SaaS.
• Good technical understanding and experience supporting system implementations.
• Familiarity with working in CRM systems and handling customer data.
• Fluent Swedish and good English in both spoken and written forms.
It is a plus if you also have:
• Experience in the care sector or working with municipal operations.
• Domain knowledge in assistance or home care.
Personal qualities we value:
• Empathetic and educational in interactions with various types of users.
• Structured and self-driven—you keep the whole picture together.
• Communicative, business-oriented, and curious about customer needs.
• A humble team player who enjoys sharing knowledge and ideas.
What We Offer You
At Allevi, you will be part of an engaged team that is passionate about making a difference in people's everyday lives. We develop technology with a human focus—solutions that create security, efficiency, and more time for what truly matters. You will work in a dynamic environment with great opportunities to influence, develop, and grow together with us. We build long-term relationships—both with customers and internally—and share a strong desire to contribute together to better care.
Application
We welcome your application! Selection is ongoing. If you have questions, please feel free to contact our recruitment consultant:
Helene Hagman
📞 070-8204704
✉️
[email protected]
🔗 LinkedIn
At Jerrie, we work with a fair selection process that is linked to a requirement profile. We do not use AI in screening and selection—all applications are read by a human. Read about Jerrie's recruitment process here: https://jerrie.se/rekryteringsprocess