Customer Success Manager at Wayke

Job Description Wayke is one of Sweden's leading digital marketplaces for the automotive industry. Through our platform, we assist dealers in reaching the right buyers for their vehicles, creating more business opportunities while streamlining their processes. We are now seeking a Customer Success Manager who will play a central role in helping our customers understand the full value of Wayke and how they can utilize the platform to grow their business. In this role, you will work to ensure that customers achieve maximum results from the platform and become a natural advisor in their daily operations. You will lead onboarding, follow up on results, and coach customers on how they can work smarter and more efficiently using the platform. By understanding their needs and goals, you will identify new opportunities and help them grow with Wayke. The work combines digital and physical customer meetings, workshops, and follow-ups. You will collaborate closely with sales, marketing, and the product team, playing an important role in strengthening customer relationships and creating long-term value. Your Profile We are looking for someone with a strong understanding of the automotive business and knowledge of the process from purchase to delivery. You may currently be working in or around car sales, as we believe that experience is important. You should also be accustomed to driving change and development. You understand the importance of shortening lead times and creating efficient workflows, and you have a natural interest in how digital tools can contribute to this. Experience in implementing new systems and working with digitalization in a business is a plus. Furthermore, you are relationship-oriented, pedagogical, and thrive in the advisory role where you can combine business acumen with a genuine customer focus. You view upselling opportunities as a natural part of the job, with a focus on helping the customer improve their performance. To thrive with us, you need to be structured, curious, and confident in working both independently and as part of a team. You enjoy keeping track of numbers, analyzing results, and following up on success in a concrete manner. About the Company Wayke is the digital partner of the automotive industry. With Sweden's only dedicated car marketplace and a platform that gives car dealers full control, we help you streamline the car business – from purchase to sale. We were created by the industry, for the industry. This means we draw insights from reality and evolve in line with the needs of car dealers. Technology changes, but the goal remains the same: to help you make better business decisions, today and tomorrow. With us, you will be part of an engaged team where collaboration, curiosity, and joy are integral to everyday life. We offer a hybrid work environment based in Stockholm, where you can combine remote work with days in the office at Slussen. Feel free to learn more about Wayke at partner.wayke.se. Contact Information In this recruitment, Wayke is collaborating with Autorekrytering. If you have questions about the position, you are warmly welcome to contact the responsible recruiter June Pärnänen at tel. 070 622 60 19. We look forward to your application!