Customer Success Agent

Do You Want to Be Part of a Growth Adventure at One of the Fastest Growing Retail Software Start-ups? Are you passionately committed to helping customers achieve their goals? Do you want to go the extra mile to deliver exceptional customer service? Are you excited to be part of a fast-growing start-up? Then be brave and read further. Who is ELISA? ELISA or Easy Lives Sales is a software company whose product helps both physical and online retailers achieve ambitious sales results on social media through live shopping. Our mission is to empower retailers to establish personal customer relationships in the digital age. Using our software robot, ELISA, retailers can easily sell on social media platforms like Facebook and Instagram. Within one year, we've grown to 500+ customers across 6 countries. After securing a 5M Euro capital injection from our strategic investor, we're now looking to accelerate our growth in the Swedish market by adding a Customer Success Agent. Who Are You? You are comfortable connecting with people from all backgrounds. You have a natural ability to be likable and trustworthy. You are eager and confident, undeterred by setbacks. Open to feedback, you constantly seek opportunities to learn and improve. You love meeting new people and are committed to making customers happy. Your Competencies Excellent communication skills, organizational ability, and self-motivation. About the Job We seek trustworthy, skilled Customer Success Agents ready to play a key role in our growth journey. You'll be a central part of our customer service team, primarily engaging with customers digitally through phone, email, live chat, and other platforms. Your role will involve supporting, problem-solving, and demonstrating our software for existing and new customers. Responsibilities - Provide customer service via phone and digital systems - Train new customers on our software platform - Continuous personal development Must-Haves - Affinity for customer service, retail, or social media - Motivation to work in a start-up environment - Commercial mindset with enthusiasm for sales opportunities - Quick learner comfortable with IT systems - Fluent in English, native Swedish speaker Nice to Have - Norwegian language skills - Advanced Facebook and Instagram knowledge - Experience in SaaS or E-commerce You'll Be Working On... The next big thing in retail! According to McKinsey & Company, live shopping is a rapidly growing global sales channel now taking off in Europe. You'll help retailers create meaningful online customer interactions, leveling the playing field for businesses of all sizes. You'll Love Working Here We believe in an equal, open, and flat organizational structure. Have a great idea? Share it! Disagree with the CEO? Speak up! Your opinion matters and your voice will be heard. We're on an adventure together where you can grow your career alongside our company. Ambitious, skilled individuals will have opportunities to increase their impact and responsibilities. Location Remote work is possible, with an office in Aarhus, Denmark. We hope you'll visit our Aarhus office a few times annually. How to Apply Please submit: - Motivational letter (crucial) - CV – be creative and showcase your personality! For more information, visit www.elisa.io