About this role
Job Description
About the Position We are seeking a Customer Service Coordinator for our client who will be responsible for the entire order cycle, from quotation and order to delivery. The role involves close collaboration with the sales team and other departments to ensure a first-class customer experience. You will handle customer inquiries, administer orders and deliveries, and support the company in improving processes and workflows.
In this role, you will be employed by Wrknest and work as a consultant for the client, a technology company focused on innovative solutions and high service quality.
Your Future Responsibilities As a Customer Service Coordinator, you will:
• Ensure a high customer experience by supporting and communicating with customers via phone, email, and chat.
• Manage order processing, including creating quotes, tracking deliveries, and account management.
• Coordinate test equipment, including deliveries, returns, and key performance indicator reporting.
• Assist with repairs, invoicing, returns, and credit notes in collaboration with the finance department.
• Contribute to improving and updating internal processes.
We Are Looking for Someone Who To succeed in this role, you should have:
• High school education.
• At least 1 year of experience with similar tasks in customer service or order management.
• Good knowledge of Microsoft Office and experience with ERP systems, preferably Visma Proceedo and Salesforce.
We also value a team player with strong organizational skills and a keen customer focus.
Additional Information
• Start: Immediately.
• Location: Stockholm.
• Scope: Full-time, working hours 08:00–17:00.
• Employment Type: Fixed-term, 9 months with possibility of extension.
About Wrknest
At Wrknest, we don't do things like everyone else. We believe in continually daring to see new opportunities and think innovatively. When we started, it was to challenge old recruitment methods.
We live in a time of rapid digital development. Knowledge needs to be continuously renewed to remain current. Therefore, it's crucial to be able to adapt quickly. This means we don't just look at a candidate's CV during recruitment. Instead, we focus on the overall potential and offer personalized upskilling. This allows us to quickly match the knowledge needs that exist right now. Learn more at www.wrknest.se.