Customer Service Coordinator for a Tech Company 🛠️

About the Position We are looking for a Customer Service Coordinator for our client who will be responsible for the entire order cycle, from quotation and ordering to delivery. This position involves close collaboration with the sales team and other departments to ensure a first-class customer experience. You will handle customer inquiries, manage orders and deliveries, and support the company in improving processes and workflows. In this role, you will be employed by Wrknest and work as a consultant for the client, a technology company focused on innovative solutions and high service quality. Your Future Responsibilities As a Customer Service Coordinator, you will: • Ensure a high customer experience by supporting and communicating with customers via phone, email, and chat. • Be responsible for order management, including creating quotations, following up on deliveries, and account management. • Coordinate trial equipment, including deliveries, returns, and reporting of key performance indicators. • Assist with repairs, invoicing, returns, and credit notes in collaboration with the finance department. • Contribute to improving and updating internal processes. Who We Are Looking For To succeed in this role, you should possess: • A high school diploma. • At least 1 year of experience in similar tasks within customer service or order management. • Good knowledge of Microsoft Office and experience with ERP systems, preferably Visma Proceedo and Salesforce. We also see that you are a team player with good organizational skills and a strong sense of customer focus. Additional Information • Start: Immediately, with a contract of 3-6 months and the possibility of extension. • Location: Stockholm, office-based. • Working Hours: Full-time, from 08:00 to 17:00. • Employment Type: Temporary, with the possibility of transitioning to a permanent position. About Wrknest At Wrknest, we don't follow the conventional path. We believe in constantly daring to see new opportunities and think innovatively. When we started, it was to challenge old recruitment methods. We live in a time of rapid digital development. Knowledge needs to be continuously renewed to remain relevant. Therefore, it's important to be able to pivot quickly. This means we do not only look at the candidate’s CV during recruitment. Instead, we consider the overall potential and offer tailored upskilling. This way, we can quickly match the current knowledge needs. Read more at www.wrknest.se.