Are you looking to work in a team where collaboration, service, and development are the focus? We are seeking a Customer Service Coordinator on behalf of our client who enjoys creating order, solving problems, and providing customers with an excellent experience.
About the Role
You will become an important part of an international team and be responsible for the entire order flow - from quote to delivery. The role is varied and involves both customer contact and administrative work. You will:
• Manage the order process: create quotes, update customer data, administer sales and return orders.
• Communicate with customers via email and phone in a professional and service-oriented manner.
• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth and efficient processes.
• Contribute to improving internal routines and participate in projects that develop the business.
We Are Looking for Someone Who Has
• Experience in customer service, order administration, or similar.
• Good system knowledge of ERP and CRM (e.g., Visma, Salesforce), with Visma knowledge being a requirement.
• Fluent Swedish and English.
• Ability to work systematically, take initiative, and collaborate with different departments.
• A positive attitude and willingness to contribute to the team's success.
Start Date and Scope
This is a consultant assignment, which means you will be employed by Hero for the project, initially for nine months with a good chance of being recruited directly by the client. Project start is by agreement. You will work full-time during office hours, Monday to Friday. Initially, the position is office-based, with the possibility of a hybrid model in the future.
For questions about the position and process, please contact Klara Andersson at
[email protected]
We look forward to hearing from you!
Being a Consultant at Hero – More Than Just an Assignment
At Hero, you are never "just a consultant". You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and genuine development.
When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and supports you all the way.
We place great emphasis on matching the right person to the right assignment – not just based on competence, but also values, motivations, and personality. Because when it clicks, that's when the magic happens.
Welcome to Hero!