About this role
Behind every successful transaction at Blocket are people who make a difference. We are now looking for someone who is passionate about customer service and wants to be part of a small but strong B2B team that focuses on the customer experience. At Blocket, you will work in an environment characterized by care, collaboration, and continuous development.
Since its inception in 1996, Blocket has grown to become the largest marketplace for buying and selling in Sweden, with successful business areas such as Blocket Jobb, Blocket Bostad, and Blocket Fordon. This is an opportunity to be part of an innovative and dedicated organization. Blocket is part of Vend Marketplaces (formerly Schibsted Marketplaces), along with several Nordic sister companies that all work to create sustainable and secure digital marketplaces.
About the position: As a Customer Operations Agent, you will be a key person in Blocket's B2B support team. You will assist retail customers with inquiries regarding technical issues, invoices, and other matters via chat and email. The role is broad and requires you to be comfortable with having many points of contact, both internally and externally.
You will work closely with teams in Tech, Product, and Sales, making it important for you to be social, curious, and solution-oriented. This is a more technically focused support role, with an emphasis on troubleshooting and problem-solving. You will work in several different system environments, and your contribution is crucial for ensuring that retail customers have a smooth and professional experience.
Your responsibilities:
• Manage B2B inquiries via chat and email
• Troubleshoot and resolve technical issues in various systems
• Handle inquiries regarding invoices and financial flows
• Collaborate internally with teams in Tech, Product, and Sales
We are looking for someone who:
• Has experience in customer support or administrative support
• Is detail-oriented and accustomed to following established processes
• Has good computer skills and an interest in technology
• Is social, communicative, and solution-oriented
• Thrives in a fast-paced environment and enjoys collaboration
• Has excellent Swedish and English skills, both spoken and written
It is a plus if you also have:
• Experience in B2B support
• Understanding of financial flows (invoicing, collections)
• Basic knowledge of technical setups (API, import/export)
• Experience working in CRM systems or similar environments
Blocket offers a modern work environment with a strong team spirit and great opportunities for growth. You will work in a small but dedicated team where collaboration, humor, and a lack of pretentiousness are integral parts of everyday life. You will be employed full-time, working Monday to Friday from 8 AM to 5 PM, based at Blocket's office in central Stockholm.