Customer Care Coordinator

Customer Care Coordinator at TOMRA – Keep Sweden's Recycling Machines Running Do you want to work for a company that makes a real difference in how we recycle and manage our resources? At TOMRA, you'll be part of developing and driving innovative recycling solutions that promote a circular economy. Together, we contribute to giving billions of cans and bottles new life instead of ending up in nature. We are now seeking a Customer Care Coordinator for our team in Stäket, Järfälla – a role for someone who enjoys service, technology, and playing a central part in making everyday operations smooth for both customers and colleagues. About the Role As one of our colleagues moves forward within the company, an opportunity opens up for you to join our Customer Care team. Here, you'll be the one who keeps everything flowing – you'll plan, prioritize, and coordinate daily service assignments, ensure the right technicians are in the right place, and that our customers receive quick and professional assistance. You'll work closely with our service technicians and other departments to create a seamless experience for our customers – from daily operations to installations and preventive maintenance. You'll work in modern facilities alongside an experienced and helpful team that enjoys collaboration, problem-solving, and developing our working methods together. We value commitment and humor. Example Responsibilities Receive and handle customer inquiries via phone and email Help customers resolve simple issues directly online Create and update cases in the IFS business system Plan resources and coordinate technicians for service assignments Follow up on KPIs, proactive service, and customer satisfaction Invoice and report on service assignments Perform other administrative tasks supporting the service organization Who We Think You Are You are a structured and solution-oriented person who thrives in a fast-paced environment and enjoys handling multiple tasks simultaneously. You are tech-interested, have a natural sense of service, and are driven by finding solutions that make customers happy. We believe you have: Experience in customer service or technical support, preferably via phone and email Experience as a service leader, coordinator, resource planner, traffic manager, or similar role Interest and understanding of technology Ability to plan, prioritize, and create structure Good computer skills (Office package), experience with IFS is meritorious Fluent Swedish and English, both spoken and written Above all, you are a team player who wants to contribute to good collaboration, both internally and with our customers. You are driven by helping others. About the Position Start: Immediately or by agreement Scope: Full-time (38.75 hours/week) Location: Allmänningsvägen 75, Järfälla (option to work from home when needed) Working hours: Varies between 07:30-16:00 and 08:00-16:30 Application deadline: 2025-12-15 Interested? Welcome to apply today! Selection is ongoing, and the position may be filled before the application deadline. Some Words About TOMRA TOMRA Group is a Norwegian publicly traded company, founded in 1972, developing sensor-based solutions to optimize resource use. The company has over 5,000 employees globally and more than 87,000 installed recycling machines in over 40 countries. The Swedish operation is part of the Northern Europe region, including Norway, Finland, and Denmark. TOMRA Systems AB in Sweden was founded in 1990 and has around 60 employees in marketing, sales, and recycling machine service. The service network is nationwide and divided into regions. The company actively works to ensure that the entire organization's work contributes positively to both society and the environment. To learn more about TOMRA's operations, visit our website: https://www.tomra.com/sv-se/reverse-vending