Head of Customer Success Manager

SimpleSign is a rapidly growing SaaS company in digital contract management. We love helping our customers streamline and digitize their contracts and documents, saving time, becoming more modern, and creating more business. Our belief is that paper belongs to yesterday – we focus on the future. Role As Head of Customer Success Management, you will be the hub between customer, sales, and product. You will lead our CSM team and be responsible for creating a top-tier customer experience – from onboarding to long-term success. You and your team will meet new customers, train them on the platform, and ensure they achieve full business value with SimpleSign. You will: • Lead, coach, and develop a growing Customer Success team. • Set strategies and processes for onboarding, adoption, retention, and upsell. • Collaborate closely with sales, marketing, and development to close the feedback loop with the product team. • Identify opportunities for expansion and long-term partnerships with existing customers. • Measure and track KPIs such as churn, NPS, and customer engagement – and translate insights into action. • Drive initiatives to scale customer success with smart tools, automation, and data-driven decisions. We believe you are someone who thrives with both strategic and operational work. You enjoy rolling up your sleeves, but also thinking ahead and building structures for growth. We are looking for someone who: • Has at least 3-5 years of experience in Customer Success, Account Management, or similar, preferably in a SaaS company. • Has previously led teams or projects in customer success or support. • Is a strong communicator who inspires trust and can build long-term relationships at all levels. • Is analytical and data-driven – you enjoy seeing metrics on customer satisfaction and retention. • Has an understanding of technology and digital platforms and enjoys finding smart solutions. • Is a positive leader with the ability to inspire and create energy in the team. We offer you: • A central role in a fast-growing tech company where you can help build the CSM function from the ground up. • The opportunity to work with a product that all companies need – digital contract management is the future. • An engaged management that supports and gives you the freedom to shape your team and strategy. • Wonderful colleagues in a tight-knit team where we learn from each other, have fun, and celebrate successes together. • Modern offices in central Stockholm, with easy access to lunch spots and after-work events. Why SimpleSign? At SimpleSign, we believe in growing together – both as individuals and as a company. We collaborate with everything from large, well-known companies to fast-growing startups. Our goal is clear: to become the leading digital signing platform in Europe. We already have a foot in the international market and now want you to join us on the journey as we take SimpleSign out into the world.