Channel Manager – Customer Service

Your new role We are seeking an experienced Channel Manager for a major player in the energy sector. In this central role, you will ensure that customer service delivery operates effectively, develops, and meets its goals—both operationally and tactically. You will be a key person in the collaboration between customer service, sales, and external partners, where your ability to set requirements, follow up, and optimize processes will be crucial for success. Your responsibilities will include: - Setting requirements, coordinating, and following up on assignments as well as monitoring data (as is/to be) - Syncing with internal stakeholders regarding regulatory changes and process impacts - Following up on results and demanding actions related to SLA and scorecards - Conducting analyses and developing business cases - Participating in joint listening sessions and dialogue with customer service teams and agents - Optimizing processes for business customer service - Defining requirements for Chatbot 2.0 To be successful in this role, you need: • 5–7 years of experience in similar tasks • Experience in process mapping • A good understanding of how customer service operations are structured and interact with sales organizations • A solid understanding of sales to existing customers and business relationships • Excellent skills in Swedish and English, both spoken and written Who are you? We are looking for someone who is structured, business-driven, and confident in leading both internal and external collaborations. You are analytical, communicative, and accustomed to working goal-oriented with clear follow-up. You thrive in a role where you can drive improvements, create clarity, and contribute to an efficient and professional customer journey. Welcome with your application Employment scope: 100% Employment type: Fixed-term employment as a consultant via JobBusters Work model: Hybrid, with at least three days per week on-site in Solna Salary: By agreement Start: 2025-12-01 End: 2026-08-31, with the possibility of extension Selected benefits: Collective agreement, occupational pension, wellness allowance, Benify, and more In your application: Ensure that it is clearly stated how you match the qualifications Good to know! We review applications continuously. As processes in the consulting world often move quickly, the position may be filled before the application deadline—therefore, do not wait to submit your application! You do not need to write a personal letter; instead, we ask you to answer the selection questions when applying. Company presentation Our client is owned by the Swedish state and works to enable a fossil-free life within a generation. Here, you are encouraged to discover your strengths and differences so that you, as a consultant, have the opportunity to be your best self. Our client promotes and challenges your personal development!