As a licensed pharmacist with us, you will have a unique opportunity to combine your pharmacy expertise with a key role in our customer service! This is the perfect position for you if you want to develop, experience variety in your daily routine, and help create a world-class customer experience – both digitally and in face-to-face interactions 🌟
With us, you get the best of both worlds – truly! As a pharmacist, you will work 50% in our customer service and 50% at our pharmacy in Stuvsta. We offer flexibility in your placement; you do not need to work at the same pharmacy where you are based. For example, you can work as a pharmacist at our pharmacy in Stuvsta, but have your customer service placement in the local area where you live or wherever suits you better. This combined role is ideal for those who thrive on variety, have experience from working in the prescription department at a pharmacy, and are now seeking development while contributing to a healthier world 🧡
📞 What you will do in the role of pharmacist within our customer service:
- First point of contact and manage comprehensive customer service inquiries
- Handling prescription-related questions: you will assist customers with booking prescriptions at both local pharmacies and via e-commerce.
- Care sales: listen to customer needs, quickly identify new trends and demands, and improve the offering.
- Work towards jointly established KPIs: such as NKI, NPS, AHT, and ACW.
- General RX-related inquiries: including dialogue with our pharmacies or our e-commerce.
🏥 What you will do in the role of pharmacist at the pharmacy:
In this role, you will have the opportunity to work at our pharmacy in Stuvsta.
- Counseling and selling medications and self-care products: you will assist customers with both self-care and prescription needs.
- You will help your customers achieve good medication use and health.
- Care sales: listen to both visible and hidden customer needs through needs analysis.
- Work towards jointly established KPIs: such as NKI, NPS, self-care packaging/customer, EMV, and more.
- General pharmacy-related tasks: inventory management, campaign work, revisions, sustainability, and more.
- You will actively participate in reporting and follow-up on productivity and other goals.
- You will contribute to good collaboration regarding processes and efficiency together with warehouse staff, team leaders, and functional managers.
We offer a permanent position with an initial probationary period. Your closest leader will be one of our five Team Managers, and you will be employed in our customer service organization. Working hours may vary, and we are responsive to any requests.
Your application If this sounds like the right challenge for you, do not hesitate to send your application to us. Selection and interviews will be conducted on an ongoing basis. In your application, we would like to receive your CV or your LinkedIn profile. Personal letter? You can skip that! We are interested in your skills; we will get to know you during a potential interview.
At the end of the recruitment process, we conduct a background check on all individuals we wish to hire, regardless of role or function. Since we only apply this to the final candidate, we will provide more information about it later.
Warm welcome to submit your application! 😊
The core of Kronans Apotek is about us feeling good together. When we have meaningful tasks, embrace each other's differences, and share many laughs, we can make a significant difference together. The pursuit of well-being is something we share with our union partners, and together we work for a world that thrives. To get in touch with union representative Gunilla Andersson, email
[email protected] or Verdi Sawma at
[email protected], as well as union representative Aisha Karimi from Sveriges Farmaceuter, email
[email protected].
So, what path do you want to take to discover your full potential? Lead, broaden, or deepen – the choice is yours!
We believe that every employee has their own unique journey to make, and we are here to support you on that journey. Through well-being conversations and our competency time plan, we tailor a development path that suits you. Perhaps you want to become the pharmacy's star in customer service, or maybe you are drawn to dive deeper into our digital world? The possibilities are endless! 🚀