As a licensed pharmacist with us, you will have a unique opportunity to combine your pharmacy expertise with a key role in our customer service! This is the perfect position for you if you want to develop, experience variety in your daily work, and contribute to creating a world-class customer experience – both digitally and in face-to-face interactions 🌟 With us, you get the best of both worlds – truly! As a pharmacist, you will work 50% in our customer service and 50% at our pharmacy in Värnamo. We offer flexibility in your placement; you do not need to work at the same pharmacy where you are stationed. For example, you can work as a pharmacist at our pharmacy in Värnamo but have your customer service placement at another Kronans pharmacy in your local area that suits you better. This combined role is ideal for those who enjoy variety, have experience working with prescriptions at a pharmacy, and are now seeking development while contributing to a healthier world 🧡
📞 What you will do in the role of pharmacist within our customer service:
- First point of contact and manage comprehensive customer service inquiries
- Handle prescription-related questions: you will assist customers with booking prescriptions at both local pharmacies and via e-commerce.
- Care sales: listen to the customer's needs, quickly identify new trends and demands, and improve the offering.
- Work towards jointly set KPIs: such as NKI, NPS, AHT, and ACW.
- General RX-related inquiries: includes dialogue with our pharmacies or our e-commerce.
🏥 What you will do in the role of pharmacist at the pharmacy:
In this role, you will have the opportunity to work at our pharmacy in Värnamo.
- Provide advice and sell medications and self-care products: you will assist customers with both self-care and prescription needs.
- Help your customers achieve good medication use and health.
- Care sales: listen to both visible and hidden customer needs through needs analysis.
- Work towards jointly set KPIs: such as NKI, NPS, self-care packaging/customer, EMV, and more.
- General pharmacy-related tasks: inventory management, campaign work, revisions, sustainability, and more.
- Actively participate in reporting and follow-up on productivity and other goals.
- Contribute to good collaboration regarding processes and efficiency together with inventory staff, team leaders, and functional managers.
We offer a permanent position with an initial probationary period. Your nearest leader will be one of our five Team Managers, and you will be employed in our customer service organization. Working hours may vary, and we are open to any requests.
Your application: If this sounds like the right challenge for you, do not hesitate to send your application to us. Selection and interviews will be conducted on an ongoing basis. In your application, we would like to have your CV or your LinkedIn profile. Cover letter? You can skip that! We are interested in your skills; we will get to know you during a potential interview.
At the end of the recruitment process, we conduct a background check on all candidates we wish to hire, regardless of role or function. Since we only apply this to the final candidate, we will provide more information about it later.
Warm welcome to submit your application! 😊
The core of Kronans Apotek is about us feeling good together. When we have meaningful tasks, embrace each other's differences, and share many laughs, we can make a significant difference together. The pursuit of well-being is something we share with our union partners, and together we work for a world that feels good. To get in touch with union representative Gunilla Andersson, email
[email protected] or Verdi Sawma at
[email protected], as well as union representative Aisha Karimi from Sveriges Farmaceuter at
[email protected].
So, which path do you want to take to discover your full potential? Lead, broaden, or deepen – the choice is yours!
We believe that every employee has their unique journey to make, and we are here to support you on that journey. Through well-being conversations and our competency time plan, we tailor a development path that suits you. Perhaps you want to become the pharmacy's star in customer service, or maybe you are drawn to dive deeper into our digital world? The possibilities are endless! 🚀