Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is the taxpayers' money that we manage, which is a significant responsibility. Therefore, we thoroughly examine each case, adhere to laws and regulations, provide information and guidance, and show care and consideration. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.
The area of Refunds is a dynamic field in constant development, present in several locations across the country. Our ambition is to create goal-oriented units where we experience job satisfaction, support one another, take responsibility, and seek solutions together. All of this is to ensure that we can deliver legally secure, high-quality processes, efficient case handling, and excellent service to our citizens.
Quality Assurance, Decisions, and Communication
As a decision-maker, you will determine the refund of identified overpayments. Those who handle cases within refunds will propose decisions that you will quality assure. When working with refunds, you will encounter individuals who may have received compensation from Försäkringskassan on incorrect grounds, either knowingly or unknowingly, and may therefore be liable for repayment. This means you will communicate refund decisions to individuals who may be in a financially difficult situation. You are responsible for explaining the decision in a simple, clear, and structured manner to ensure it is easily understood. Therefore, you ensure that the decisions you make are legally secure and comprehensible for the insured. In your role, you contribute to providing individuals with the means to feel in control and secure in their interactions with Försäkringskassan. You will communicate with insurance case handlers both by phone and in writing.
Your work will also include handling decisions regarding corrections and amendments to decisions within refunds.
You will stay updated on the current legal situation and collaborate not only with those handling individual cases but also with specialists, business developers, and local managers.
The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, as a prospective employee, have a strong awareness of security.
This is a job for those who want to take responsibility.
We are looking for someone who:
• has a university degree or equivalent experience and qualifications
• has worked at an authority with qualified case handling and made decisions impacting individuals
• acts on their own initiative and takes responsibility for achieving good results
• can understand and analyze complex issues
• collaborates effectively with others to achieve common goals
• has strong communication skills, both verbally and in writing.
It is advantageous if you:
• have solid knowledge and expertise in social insurance
• have good experience in efficient case handling with high quality
• possess a good understanding of administrative law
• have strong skills in professionally engaging with people
• have experience in pedagogical guidance or equivalent experience.
We place great emphasis on your personal qualities.
Other Information
2 positions, permanent, full-time, with start date by agreement. A probationary period may apply. Remote work options are available if the job allows. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment process. Psychological tests may be used as part of the selection process. Location: Malmö.
Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs
Contact Persons
Recruiting Manager: Johanna Hedberg 010–1127060 (for questions about the position). HR Specialist: Mikael Dewrang,
[email protected] (for questions about the recruitment process).
ST: Annica Borg, 010–1176132, Saco-S: Johan Dahl 010–1188750, Seko: Johanna Grundström, 010–1153044
Application
We welcome your application by December 7, 2025. Please upload your degree certificates, transcripts, and references along with your application.
If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in the advertisement for assistance with submitting your application.
In everything we do, we strive to act based on the principle of the equal value of all individuals, legal security, and excellent service.