Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is the taxpayers' money that we manage, which comes with a significant responsibility. Therefore, we thoroughly engage with each case, adhere to laws and regulations, provide information and guidance, care, and show consideration. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.
The Insurance Refund area is a dynamic field in constant development, with locations across the country. Our ambition is to collaboratively create goal-oriented units where we experience job satisfaction, support one another, take responsibility, and seek solutions. All of this is aimed at delivering legally secure, high-quality processes, efficient case handling, and good service to our citizens.
Quality Assurance, Decisions, and Communication
As a decision-maker, you will determine the repayment of identified overpayments. Those handling cases within the refund area will propose decisions that you will quality assure. In your work with refunds, you will encounter individuals who may have received compensation from Försäkringskassan on incorrect grounds, either knowingly or unknowingly, and may therefore be liable for repayment. This means you will communicate decisions about repayment to individuals who may be in a financially difficult situation. You are responsible for explaining the decision in a simple, clear, and structured manner so that it is easy to understand. Therefore, you ensure that the decision you make is legally secure and comprehensible for the insured. In your role, you contribute to providing individuals with the means to feel in control and secure in their interactions with Försäkringskassan. You will communicate with insurance case handlers both by phone and in writing.
Your work will also involve processing decisions regarding corrections and amendments to decisions within the refund area.
You will stay updated on the current legal situation and collaborate not only with those handling individual cases but also with specialists, business developers, and local managers.
The position involves handling confidential information, which requires a high standard of proper management. Therefore, it is important that you, as a prospective employee, have a strong sense of security.
This is a job for those who want to take responsibility.
We are looking for someone who:
• has a university degree or experiences and qualifications that can be deemed equivalent
• acts on their own initiative and takes responsibility for achieving good results
• can understand and analyze complex issues
• collaborates effectively with others to achieve common goals
• has strong communication skills, both verbally and in writing
• has worked in a government agency with qualified case handling and made decisions that have impacted individuals.
It is advantageous if you:
• have substantial experience in efficient case handling with high quality
• possess good competence and expertise in refunds and social insurance
• have a solid understanding of administrative law
• have good knowledge of how to professionally engage with people
• have experience in educational supervision or equivalent experience.
We place great importance on your personal qualities.
Other Information
Two positions, permanent, full-time, with start date as agreed. A probationary period may be applicable. There is an opportunity for remote work if the job allows. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. Location: Östersund.
Do you want to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs
Contact Persons
Manager: Maria Morén, 010-1188104 (for questions about the position). HR Specialist: Annika Sörensen, 010-1116600,
[email protected] (for questions about the recruitment process). Union ST: Annika Borg, 010-1163474 Saco-S: Johan Dahl, 010-1188750 Seko: Johanna Grundström, 010-1153044.
Application
We welcome your application by December 4, 2025. Please upload your degree certificates, transcripts, and references along with your application.
If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in the advertisement for assistance with submitting your application.
In everything we do, we strive to act based on the principle of the equal value of all individuals, legal security, and good service.