Second Line/Helpdesk

Second Line/Helpdesk Role Description We are seeking a Second Line/Helpdesk Consultant (Level 2) who will take responsibility for advanced support and troubleshooting in client, server, and cloud environments. Scope: 100%. Work method: on-site. Key Responsibilities • Handle escalated cases via ticketing system, phone, and remote control. • Troubleshoot, analyze, and resolve complex issues in Windows and macOS environments. • Perform user administration and rights management in Microsoft 365 and related platforms. • Maintain system services including local AD, DNS, and RDS. • Document solutions and improve routines, knowledge databases, and processes. • Collaborate closely with operations, network, and system management teams. Requirements • Minimum 4 years of IT support experience, including some at Second Line level. • Strong ability to explain technical solutions clearly and pedagogically. • Experience with client management and basic infrastructure. • Excellent Swedish and English, both verbal and written. Preferred Qualifications • Microsoft 365 Admin Center, Exchange Admin Center, SharePoint Admin Center. • OneDrive/SharePoint, Microsoft Outlook/Office and Teams. • Entra ID/Azure AD. • Server environments incl. local AD, domain controllers, and RDS. • Windows 7/10/11 and macOS. • DNS management, e.g., via external providers. • Plesk-based hosting. • Dropbox. • IT documentation tools like IT Glue or equivalent. Start/Duration Start: 2026-01-19 Duration: until 2026-11-30 (option to extend to 2027-11-30) Location Jönköping (on-site) About Rasulson Consulting Rasulson Consulting is a specialized staffing and recruitment company in the IT sector. We collaborate with established tech companies and innovative startups to offer attractive career opportunities for those who want to develop within digitalization and IT. Through our deep technical expertise and extensive network, we match the right consultant with the right assignment – quickly and accurately. With us, you'll receive personal advice, continuous feedback, and the opportunity to take the next step in your career.