Administrator for Police Service Office (Temporary Position)

Are You Ready for a Greater Challenge? The Police Authority is Sweden's largest authority with approximately 40,000 employees nationwide. Here, you'll have the opportunity to contribute to the Police's mission of increasing safety and reducing crime in society. Police Region North is the largest region by area. The region consists of the four northernmost counties in Sweden and is organized into four police districts: Jämtland, Norrbotten, Västerbotten, and Västernorrland, which are collectively divided into 12 local police areas. Norrbotten Police District is divided into four local police areas: Luleå/Boden, Northern Lapland, Piteå/Älvdal, and Eastern Norrbotten. At the police district level, there is also an investigation section, an intervention group, and a dog unit. Additionally, there is a police district office. Local Police Area Luleå/Boden is part of the Norrbotten Police District. Within the local police area, there are intervention and crime prevention activities, investigation groups, as well as support and service. Local Police Area Luleå/Boden, Support and Service, is now seeking an administrator for the police service office in Luleå. This position is a temporary appointment until May 2027. WORK TASKS Employees at the police service office are the face of the organization and often the first point of contact for the public - an important interface. The operation is both an exercise of authority and a service function with accessibility for both external and internal service. Serving as an administrator at the police service office is a significant work in strengthening trust in police operations by demonstrating commitment, quality, and security in case handling combined with efficiency and a pleasant demeanor. As an administrator at the police service office, you will have an important role within the framework of the police service mandate. Primary work tasks: • Process passport and national ID card applications and issuances • Receive and register reports from the public • Handle lost and found items • Receive permit documents, weapon submissions, parking ticket objections, requests for public documents, and criminal record extracts • Communicate with internal and external actors, both through physical meetings and various communication channels, such as email, telephone, and social media • Collaborate both internally within the police authority and externally with other authorities and social actors Additional tasks may arise as the flow of cases varies significantly. You will primarily be based in Luleå. Other locations may temporarily be relevant for service with Luleå as the starting point. QUALIFICATIONS This is an opportunity for those who have: • High school diploma or equivalent knowledge acquired through studies • At least 6 months of current work experience in service with numerous external direct contacts in the form of physical personal meetings, as assessed by the employer • Good skills in Swedish and English, both spoken and written • Good computer skills and ability to learn new IT systems • Class B driver's license It is meritorious if you also: • Have current experience working in a reception or similar, as deemed relevant by the employer • Have at least 6 months of current administrative work experience deemed relevant by the employer • Have current and relevant experience with report taking within the justice system or other authority • Knowledge of law or legal science acquired through education or work • Have current experience working with the police, another authority, or public administration deemed relevant by the employer • Have knowledge/skills regarding relevant police data systems such as RES, Durtvå, lost and found, PÄR, etc. • Proficient in additional languages deemed relevant by the employer beyond Swedish and English, where you can use the language in your professional practice Personal Characteristics As a reception administrator, there are requirements for commitment, availability, and efficiency. As the work varies with occasionally high work tempo, we believe you are a person who thrives and is driven by this, while it does not affect your thoroughness or customer interaction. It is important that you have a service-oriented, structured, and flexible approach, as well as good collaboration skills as you work closely with your colleagues. As the work is outward-facing with daily human contact, we place great importance on your communicative and social abilities. As a person, you are stable and confident, acting calmly and controlled in stressful situations. We will place great emphasis on personal characteristics. OTHER Work Location: Luleå Working Hours: Weekdays 8:00 AM - 4:30 PM, evening and weekend work may occur Commencement: According to agreement Job Title: