Administrator for Police Service Office

Are You Ready for a Major Task? The Police Authority is Sweden's largest authority with approximately 40,000 employees nationwide. With us, you have the opportunity to contribute to the Police's mission of increasing safety and reducing crime in society. Police Region North is the largest region in terms of area. The region consists of the four northernmost counties in Sweden and is organized into four police districts: Jämtland, Norrbotten, Västerbotten, and Västernorrland, which are collectively divided into 12 local police districts. Norrbotten Police District is divided into four local police districts: Luleå/Boden, Northern Lapland, Piteå/Älvdal, and Eastern Norrbotten. At the police district level, there is also an investigation section, an intervention group, and a dog unit. Additionally, there is a police district office. Luleå/Boden Local Police District is part of the Norrbotten Police District. Within the local police district, there are intervention and crime prevention activities, investigation groups, as well as support and service. Luleå/Boden Local Police District, Support and Service, is now seeking an administrator for the police service office in Boden. JOB RESPONSIBILITIES Employees at the police service office are the public face and often the first contact for the public - an important interface. The operation is both an exercise of authority and a service function with accessibility for both external and internal service. Serving as an administrator at the police service office is a significant work in strengthening trust in police operations by demonstrating commitment, quality, and security in case handling combined with efficiency and friendly customer service. As an administrator at the police service office, you will have an important role within the framework of the police service mission. Primary Job Responsibilities: • Process applications and issuance of passports and national ID cards • Receive and register reports from the public • Handle lost and found items • Receive permit documents, weapon submissions, parking ticket objections, requests for public documents, and criminal record extracts • Communication with internal and external actors, both through physical meetings and various communication channels, including email, telephone, and social media • Collaboration both internally within the police authority and externally with other authorities and social actors Additional tasks may occur as the volume of cases varies significantly. You will primarily be based in Boden. Other locations may occasionally be relevant for service with Boden as the starting point. QUALIFICATIONS This is an opportunity for you who have: • High school diploma or equivalent knowledge acquired through studies • At least 6 months of current work experience in service with numerous external direct personal contacts that the employer deems relevant • Good knowledge of Swedish and English, both spoken and written • Good computer skills and ability to learn new IT systems • Driving license class B It is meritorious if you also: • Have current experience working in a reception or similar that the employer considers relevant for the position • Have at least 6 months of current administrative work experience that the employer deems relevant • Have current and relevant experience in report taking within the judicial system or other authority • Knowledge of law or legal science acquired through education or work • Have current experience working in the police, another authority, or public administration that the employer considers relevant • Have knowledge/skills regarding relevant police data systems such as RES, Durtvå, lost and found, PÄR, etc. • Master additional languages that the employer deems relevant beyond Swedish and English where you can use the language in your professional practice Personal Characteristics As a reception administrator, there are requirements for engagement, availability, and efficiency. As the work varies with occasional high work tempo, we believe you are a person who thrives and is driven by this, while it does not affect your thoroughness or customer interaction. It is important that you have a service-oriented, structured, and flexible approach and good collaborative ability as you work closely with your colleagues. As the work is outward-facing with daily human contact, we place great importance on your communication and social skills. As a person, you are stable and confident and act calmly and controlled in stressful situations. We will place great emphasis on personal characteristics. ADDITIONAL INFORMATION Work Location: Boden Working Hours: Weekdays 8 AM-4:30 PM, evening and weekend work may occur Start Date: By agreement Position Title: Administrator Apply by attaching your CV (we do not want a cover letter) and answering the selection questions. The questions are based on the compet