Administrator for Residential Administration

Ref: 20252628 Job Responsibilities The responsibilities include booking accommodation placements based on placement documentation prepared by social workers and matching applicants' needs with appropriate housing through coordination with housing providers and external suppliers, as well as the establishment of placement agreements/booking confirmations. A significant portion of the work is performed in Excel, property management systems, and the operational system Lifecare. The role involves close collaboration and communication with social workers, housing services, and other partners. Another aspect of the assignment is to conduct regular quality checks in the housing services utilized through on-site visits. The section primarily works with matching apartments with contracts and matching and booking temporary accommodations internally and externally, both with and without support, for homeless residents of Malmö. A development initiative has begun where all employees in the section will work on both booking and matching temporary accommodations and matching apartments with contracts. Based on the management's goal of providing safe housing solutions for Malmö residents, we are transitioning from temporary accommodations to apartments with contracts. Qualifications You should have completed secondary education and possess substantial professional experience in one of the following areas: - administration, customer service, housing booking, and quality monitoring of accommodation placements Furthermore, you must have excellent computer skills and experience working with various software programs/systems. Communication will consist of phone calls and emails, so it is essential that you have a good command of the Swedish language, both spoken and written. Meritorious: • Experience in housing booking • Experience in procurement from framework agreements regarding accommodation placements • Experience in direct procurement regarding accommodation placements • Work in the homelessness sector and/or social work • Experience in regulatory activities or collaboration with regulatory agencies • Experience with ProCapita/Lifecare • Experience working in property management systems • Work with quality monitoring of accommodation placements We are looking for a team player who collaborates easily both in small groups and with social services and other partners. A significant part of the work requires quality awareness and attention to detail, so you need to be skilled at working systematically with tasks in an environment characterized by change. The pace is high, which demands stability, flexibility, and a solution-oriented approach in tasks towards both partners and colleagues. You should be service-oriented and relationship-building, enjoy taking significant responsibility for both your own and the team's tasks, and possess strong communication skills. The organization will continue to develop new working methods to meet the needs that arise within our organization. The workgroup consists of knowledgeable and responsible employees who, together with the manager, create a work climate filled with joy! Great emphasis is placed on personal suitability. About the Workplace The Housing Administration, consisting of a total of 16 employees, is one of five sections within the Apartment Unit, which has various assignments related to the administration, management, and supervision of apartments and housing within the Department of Housing, Supervision, and Services. The section primarily works with matching apartments with contracts and matching and booking temporary accommodations internally and externally, both with and without support, for homeless residents of Malmö. The section includes a section manager, two development coordinators focused on temporary accommodations and contracts, and 14 administrators. Our employees possess high competence and a strong commitment to service-oriented and administrative work. We actively work to create a good work environment and a culture that allows our employees to develop. We are focused on developing close leadership to meet future challenges and create an attractive workplace. With us, you will enjoy flexible working hours, wellness benefits, and the opportunity for vacation exchange. At Sweden's largest labor market and social administration, 2,500 employees work every day to empower Malmö residents. Together with the residents, we aim to increase opportunities for self-sufficiency, reduce homelessness, ensure that children and young people have good growing conditions, and create favorable conditions for newcomers. It is important and rewarding work, but far from easy. Apply for a job with us; you will make a difference. Malmö City's operations are organized into 14 administrations. Our common mission is to create welfare and sustainable community development. Together with the residents, we are developing an even better city to live, work, and be in; diversity, life experiences, and talents make Malmö a smart city in the heart of Europe. The world's knowledge is here. Read about Malmö City as an employer here malmo.se/jobb Job Information Employment Type: Permanent Extent: Full-time Number of Positions: 1 Start Date: By agreement Other In this recruitment, to further ensure a competence-based selection, we have chosen to recruit without a personal letter and therefore ask you not to attach one, but only to include your CV. Before employment, we require you to present your secondary school diploma and identification (passport or national ID card). Malmö City strives for employees to represent the diversity present in our city. We therefore welcome applicants who can contribute to fulfilling the needs of Malmö residents as an employer.