This is a great opportunity for you who want to work in a larger and socially important organization where your work has a noticeable impact on the daily lives of thousands of users. You will work in a modern IT environment with clear processes, friendly colleagues, and varied technical challenges. If you appreciate a job where you can solve problems, collaborate, and take responsibility, you will thrive here.
The position is full-time and based at the client's premises in Jönköping. Start date is to be agreed upon, and the assignment initially runs until June 30, 2026, with the possibility of extension.
As a consultant at Eccera, you will have a secure employment and gain valuable work experience through assignments with our clients. Your consulting manager will support you in your development, ensuring you continuously acquire new experiences and knowledge. This is an excellent opportunity to advance your career.
**Your Responsibilities**
You will be part of an IT support team that provides second-line support for a larger socially important operation with many users and a broad IT environment. The team handles cases via phone and a case management system and works in an environment with thousands of computers, mobile devices, and printers.
Your role includes:
- Troubleshooting software and hardware
- Managing second-line cases that require in-depth technical support
- Creating and updating documentation such as guides and procedures
- Working on support tasks that may also be non-hardware related
- Contributing to the structure of the team's working methods and processes
The position is located at the client's premises in Jönköping. The work is primarily on-site.
**Your Profile**
To fit this role, we expect you to have:
- At least 4 years of experience in IT support in a support function
- Good knowledge of Windows
- Experience with Microsoft products
- Fluent Swedish in both spoken and written form, as all documentation and communication is conducted in Swedish
As a person, we believe you are:
- Service-oriented and helpful
- Structured and methodical
- Solution-oriented with strong analytical skills
- Flexible and good at collaborating
- Proactive and responsible
**What We Offer**
At Eccera, you will receive the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we provide you with the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance.