1st Line Support Technician for Customer in Malmö!

About the Position Our client is growing and now needs to reinforce with a skilled support technician! As a 1st line support technician at our client in Malmö, you will work closely with 2nd line and other functions in the organization. The customer is always in focus, and you will always provide them with the best possible service. Start date is by agreement. Welcome to apply today, selection and interviews will be conducted on an ongoing basis. Please note that the position is based in Malmö, with some possibility to work from home occasionally. Your Main Responsibilities As a 1st line support technician, you will handle customer cases both via phone and email. You generally have a varying pace as your daily work is driven by customer-unique events, and everything you do must maintain high quality and service level. We believe our employees perform well when they enjoy their work, so it's important for us to find someone who thrives in our fast-paced environment. It's crucial that you are reliable, proactive, and value good customer relationships. As this is first-line support with a large number of customers with different contracts and SLA levels, it's important that you are skilled at troubleshooting thoroughly when required. It's also important to follow established escalation routines when they exist. The administrative part is significant, and documenting cases is a natural part of daily work. A genuine interest in IT will facilitate your work every day. The work will be intense and challenging, but you'll be surrounded by lovely colleagues who are quick to laugh! Working hours are primarily daytime between 8 AM-5 PM Monday to Friday. You will also work evening shifts one week (including weekends) approximately every other month, which rotates in the team based on team size. Who Are You? We prefer candidates with post-secondary IT education, preferably from a vocational college. You can also apply if you have acquired equivalent IT skills independently or if your drive to learn and work ethic is high, as these are two extremely important things for us. Perhaps you studied IT in high school and subsequently worked in similar roles, which is also highly valued. However, a requirement is that you speak and write both English and Swedish fluently. It is meritorious if you have worked with and/or have knowledge of Active Directory, Windows operating systems, Linux, Basic Networking (TCP/IP, DNS, DHCP), Case Management Systems, troubleshooting, mobile devices, printer management, and Office365. To enjoy and have fun, you must have an inner drive to always want to provide first-class service to your customers! You and your team are a unit, and together you will ensure helping your valued customers with pace and high quality. You are the person who always stands up for your team and customers. To succeed in the role of 1st line support technician, you must be structured, focused, and on top of things. About the Organization You will be employed by Poolia as a consultant. As a consultant, you are offered the opportunity to obtain certifications and will be rewarded for your success. There are also opportunities to participate in activities with both the client and Poolia. By your side from Poolia, you will have a consultant manager who is happy to act as a sounding board and support you in succeeding in your assignment. You will also have a team leader and team manager supporting you daily. It should not be forgotten that you are part of a team where you help each other to collectively achieve success! We want you to feel good and enjoy your time employed at Poolia and with the client you will be working for. Of course, your employment at Poolia includes collective agreements, insurance, occupational pension, and corporate healthcare. A wellness allowance is a given benefit!